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Pragmatyxs support services

Pragmatyxs Support

Customers are not short of choices when they seek a partner to provide technical support services specifically in the labeling environment. How they choose and who they choose comes down to several factors. Pragmatyxs offers a unique proposition to ensure they are a final contender.

Pragmatyxs offers service and support from the development stage through full implementation. Delivering customer satisfaction each step of the way is not just important to our company, it is one of our core business values. It is likely that should you need support, it will be provided by the same person who installed your solution, and “this familiarity with your business, installation, and operating environment enables prompt resolution.”

Pragmatyxs offers two levels of support:

  • Standard Care Support – Monday through Friday 8:00 am – 6:00 pm Pacific Standard Time.
  • Critical Care Support – 24 hours a day, 7 days a week

Again, we handle 100% of our support calls internally by the same experienced support personnel, software engineers, and consultants who developed and deployed your system. This means a more thorough understanding of the issue and quicker resolution.

Our “Project Success Commitment” means success is achieved through:

  • Strong involvement of business stakeholders
  • Disciplined management of project scope
  • Formalization of processes and qualified resources for ongoing support, training, and maintenance.

Learn more about our support options and the value they can offer to our customers here.