Pragmatyxs provides two levels of support and maintenance for our implementations – Standard Care and Critical Care
Weekdays 8-6 PST
Our highly trained product experts can work directly with your teams and triage your related problems to assess your needs. We will then work directly with you to troubleshoot any related problems you may encounter with the installed Pragmatyxs solution. Pragmatyxs utilizes the Samanage ITSM system creating a ticket for your call and maintaining that open ticket through to service completion. We also have the ability to provide on line access to your ticket information for our customers.
Pragmatyxs PXSmart family of products:
Pragmatyxs has developed products – PXSmartLabel, PXSmartSync and PXSmartAgent that provide our customers with solutions that extend the value and leverage the investment you have already made in your labeling solution. We offer these solutions as a bundled option with your critical care service package.
Often, at the time of the original implementation plan, our customers have not completed a review of all of their technical requirements, the ability to then satisfy these new requirements with the Pragmatyxs product offerings is a significant advantage.
PXSmartLabel, PXSmartSync and PXSmartAgent are available for implementation as part of the Critical Care (CC) 24x7x365 annual support plan. You will have access to these Pragmatyxs products as long as you retain the annual support agreement in place.