Support & Maintenance
Pragmatyxs recognizes the importance of delivering support services with experience, technical knowledge, and understanding of our client’s compliance requirements.
Pragmatyxs provides global support, reducing the associated risks and business disruption on production. Our support team of experienced and dedicated consultants is committed to delivering a timely response. Pragmatyxs offers two levels of support for our customers:
Standard Care Support: Monday through Friday- 8:00 a.m. – 6:00 p.m. Pacific Standard Time
Critical Care Support: 24 hours a day, 7 days a week, including weekends and holidays.
Minimize production downtime or slowdown with our range of Pragmatyxs support services, designed to manage your company’s needs from diagnosis to correction.
- Dedicated web, email, and onsite support options
- SLA levels to suit your requirements – ensuring you get the level of support your business needs
- Complimentary standard and revision releases
- Available for customer-specific configurations and customizations
- Experienced & knowledgeable team – consultants with a unique understanding of the labeling industry.
- Supported by 100% in-house developers, consultants, and test teams – we leverage our knowledge, experience, and expertise to achieve proper resolution
Our highly trained product experts can work directly with your teams and triage your related problems to assess your needs. We will then work directly with you to troubleshoot any related problems you may encounter with the installed Pragmatyxs solution. Pragmatyxs utilizes the Samanage ITSM system creating a ticket for your call and maintaining that open ticket through to service completion.
Extending Critical Care Support with our Pragmatyxs product line….
Pragmatyxs has developed exclusive products – PXSmartLabel, PXSmartSync, and PXSmartAgent to provide our customers with solutions that extend the value and leverage the investment you have already made in your labeling solution. We offer these solutions as a bundled option with your Critical Care Support 24/7/365 service package.
Often, at the time of the original implementation plan, our customers have not completed a review of their technical requirements, the ability to then satisfy these new requirements with Pragmatyxs product offerings is a significant advantage.
PXSmartLabel, PXSmartSync, and PXSmartAgent are available for implementation as part of the Critical Care Support annual plan. Plans are based on the number of printers that are deployed in your solution and are available as long as you retain the Critical Care annual support agreement