Support & Maintenance Agreements

Pragmatyxs helped you implement your new automated product and materials tracking system, and everything is working wonderfully. But are you equipped and staffed to maintain and support this system on your own in the coming months and years? Pragmatyxs is—who better to assist you with the ongoing upkeep of your system than the experts who helped you design and implement it. Not only are they experts in every aspect of this system, they're well versed in your company's internal and external process, so they can help keep your system operating in top condition!

Our Service Agreements

• Fixed monthly fee for a predetermined number of hours on annual basis.
• Guarantee service levels and monthly reporting on usage.
• Cover bug fixes, application recovery, enhancements, and general technical and business consulting.
• Offered at discounted rates based on level of support.

Contact us for more information on our Service & Maintenance Agreements, or to learn more about other Life Cycle Support products and services.

Rich Mobile and Wireless Applications: Usability and Performance Without the Headache
On the desktop we have seen the migration from "green screen" business applications to client-server and now a hybrid of the two — browser-based interfaces. In large mission-critical business deployments these server centric solutions have been favored by the short-handed IT departments that support them. The attraction of central management is often justified over the lesser user experience. In the wireless real-time handheld computer space we have seen a similar move from character-based telnet applications to browser applications. Telnet applications are still prevalent, but the growth of smarter handheld computers and abundant access to web developers has led to more and more browser deployments. Though the user is given a more graphical interface it can be at the cost of performance and functionality. How can businesses deliver rich solutions and not break the bank supporting them?(Read more...).

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